iSHINE LIVE! Privacy, Shipping, Billing, Return Policy, Terms of Use, and Contact

iSHINE LIVE! is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online.

In addition, iSHINE LIVE! will not send you e-mail that you have not agreed to receive. We may periodically send you e-mail announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.

No Sharing of Personal Information
iSHINE LIVE! never sells, rents, leases or exchanges your personal information with other organizations. iSHINE LIVE! assures you that the identity of all who contact us through this Web site will be kept confidential. iSHINE LIVE! may occasionally send mailings on behalf of other organizations or ministries when their interests align with iSHINE LIVE!.

Security
iSHINE LIVE! is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. iSHINE LIVE! uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted iSHINE LIVE! employees who have been specially trained in processing this information.

Cookies
From time to time, we may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer’s hard drive. A cookie can’t read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of Web sites you have visited (i.e. e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites.

Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

Children’s Online Privacy
We are concerned about the privacy of young children and encourage parents/guardians to become involved with your child’s access to the Internet in order to ensure that his or her privacy is well protected.

Information Collected
We carefully respect the privacy of children and do not collect any more personal information than reasonably necessary to enable them to participate in the activities we offer at our Website. With respect to our online information collection practices from children under 13 years of age we collect the following types of personal information;

- Username or ‘handle’ (in some cases with a password) for posting comments or to our guestbook

- First name and parent’s email address for our email newsletter subscription

- Date of birth may be requested to validate the ages of our guests, including kids for some contests and sweepstakes

- We also will request a kid’s e-mail address, but only from a parent for the purpose of sending the kid e-mail related to a subscription

Use of Information
The information we collect from children is used solely for:
A) iShine related marketing and sales

B) To respond to children’s specific requests to participate in activities such as:
- contests or sweepstakes
- subscription to an email newsletter
- voting in our online polls or otherwise expressing an opinion or viewpoint
- sending electronic greeting cards

Sharing of Information
We do not share children’s personal information with anyone other than those who provide support for the internal operations of the Website and our agents (e.g., contractors who provide fulfillment services or technical support to the Website). We do not currently have any marketing or shared informational agreements with outside organizations to collect or sell/share personal information for the purpose of marketing or unrelated promotions. All information obtained within our website is held in the strictest confidence for iShine Live or iShine Ministries uses exclusively. Any future changes to this policy in anyway will be clearly noted on our website. We require all administrative third parties with whom information is shared to maintain the same commitment to confidentiality as iShine.

Parental Review
Parents can review the information that we have collected from their children online to ensure comfort and privacy, and if needed request additional restrictions for the further use or maintenance of such information, or direct iShine to perform a deletion of their children’s personal information by emailing directly to us at the above address.

To read more about general online safety for minors and how to become more involved with your child’s online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on ProtectKids.com.

Shipping Policy
Most orders are shipped within 3-5 business days. All orders are shipped via USPS, DHL, FedEx, UPS or comparable carrier. Processing time of your order can vary from 3-14 days depending on product availability, or in some cases up to 4-6 weeks. Orders shipped by ground service average 4-10 business days from date of order to reach its destination. Orders shipped by priority service (Priority Shipping) average 3-7 business days from date of order to reach its destination. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. DHL will not ship to P.O. Boxes. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.

Billing Policy
We accept Visa, MasterCard, Discover, and American Express. All online orders are processed through 128 bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in US Dollars.

Return Policy
Due to vendor policies, web orders are considered nonrefundable. Damaged or defective product may be returned within 30 days of purchase and we will be happy to exchange it for a complete replacement.

Account policy
iSHINE LIVE! reserves the right to de-activate or remove any user accounts provided at www.iSHINELIVE.com without a notice if user has provided wrong information, has violated common Internet policies or if the account has been inactive for more than 60 days.

Download License
Downloads are solely for personal, noncommercial use. Copies of download can only be stored on computers or devices owned by the person or entity who purchased the download. Additional licenses of downloads can be purchases from www.iSHINELIVE.com.

Contacting Us
If you have comments or questions about any of our policies or our website, please contact us. For information about your payment or order, please contact us at 615-567-6284 during office hours (9am – 5pm CST). We can also be reached via email at info@ishinelive.com.

Our mailing address is:
2000 Mallory Lane
Suite 130-201
Franklin, TN 37067
USA